Locked out of your own machine or account

The password is refused, or the login screen will not take what you know is right. Recovery is usually straightforward once the right recovery route is found, and it is done properly rather than through a paid unlock service.

Signs that point to this

The password is refused, even the one written down
You cannot get past your own Windows login screen
A PIN or password is asked for that you never set
A two step code is asked for that you never set up

What the visit covers

The login recovered through the official route, never through a paid unlock service
Two step verification set up properly so it does not happen again
Your important passwords moved somewhere safer than a notebook
A check that nothing was changed while you were locked out

Next step

Send the details

Say roughly where you are and describe the issue. A reply comes back quickly, usually the same evening, with a time that suits you.

Send us the details

Other work

Slow laptop or PC From £45
Virus and malware removal From £40
Windows reinstall and repair From £50
Won't switch on £25 diagnostic

See everything we repair